REFUND & RETURN POLICY
Refund and Return Policy
At Gorgeous Fashion Bangladesh, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and return policy to make your shopping experience hassle-free.
Eligibility for Returns
We accept returns for items that meet the following criteria:
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order to initiate the return process. We will arrange for the return shipping and issue a full refund or exchange upon inspection of the item.
Incorrect Item Received: In the rare event that you receive an item different from what you ordered, kindly notify us immediately. We will rectify the mistake by arranging for the correct item to be shipped to you at no additional cost.
Size or Fit Issues: If the size or fit of the garment is not as expected, you may request a return within 7 days of receiving your order. Please ensure that the item is unworn, unwashed, and in its original condition with all tags intact.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team via email or phone, providing your order details and the reason for the return.
- Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
- Package the item securely, including all original tags and packaging, and ship it back to us using a trackable shipping method.
- Upon receiving the returned item, our team will inspect it to ensure it meets our return eligibility criteria.
- If the return is approved, we will process your refund or exchange as per your preference.
Refund Policy
Refunds will be issued using the original payment method and may take up to 10 business days to reflect in your account, depending on your financial institution’s processing time.
Please note the following:
- Shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.
- We reserve the right to refuse returns that do not meet our eligibility criteria.
- Custom-made or personalized items may not be eligible for returns unless they are damaged or defective.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and satisfactory.
Thank you for choosing Gorgeous Fashion Bangladesh. We appreciate your trust and support.